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We want you to be pleased with your order. If for any reason you are dissatisfied, you may return or exchange your item within 14 days of your order’s arrival. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. Purchases for 'on sale' items cannot be returned. 
Refunds will be made in the original form of payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping costs cannot be refunded.

How to Return, Exchange or Repair an Item Purchased at

1. Returns 
Please follow our 3 easy steps below:

Obtain your Return Authorization Number: 
Contact us to obtain a Return Merchandise Authorization (RMA) number. When approved, you will receive an email with your Return Merchandise Authorization Number along with detail shipping and packaging instructions.

Package Your Order: 
Repack the item(s) in the original packaging materials. To receive a refund, you must provide the original packaging and documentation. Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package. Items returned must be in same quality as they were when sent to you. 
Any promotional item or free gift included with the order must be returned. If not returned, you will be subject to the full retail price of the item.

Shipping & Insurance: 
Please use a trackable shipping method and ship your product to the address listed on the original packaging with your receipt. "RETURN FOR REFUND" must be clearly written on your receipt as well as the reason for your return. We are not responsible for lost return packages. The package will be returned to its original sender if the RMA number is not included on the box or if it has been damaged or tampered with. 
Note: for security purposes, do not write www.a or the contents of the package such as cloths or any other related items on the outside of the box.

Return Process 
anua Quality Assurance department reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full refund for the cost of the item excluding shipping and handling charges. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. Refunds will be issued using the same type of payment used in the original purchase. 

3. Exchange 
If you wish to exchange an item we strongly recommend you purchase your preferred item and send back the unwanted item for a refund to avoid any disappointment as we are unable to process the exchange if the item has sold out.